Crash when browsing files

MiniTigress · July 01, 2016, 04:29:09 PM

Operating system: Windows 10 Pro
Keyshot Versions: 5.3.6, 6.2

Hi everyone

I downloaded the trial version of Keyshot to try it out since it looks pretty cool. It seems to install fine but whenever it asks for me to select a file using the windows file explorer it crashes after a few seconds as soon as the window appears. This happens on both 5.3.6 and 6.2

I have tried:
Disabling the Read only on the folder in Documents
Running as Admin
Updating Drivers
Installing those Microsoft Framework and Visual C++ things
Rebooting My Computer
Running in Compatibility Mode

I don't have a clue whats wrong

guest84672 · July 03, 2016, 06:22:30 AM

Are you using a DELL computer by any chance?

MiniTigress · July 05, 2016, 04:26:40 AM

Yes I am

Chad Holton · July 05, 2016, 05:49:33 AM

Hello,

I'm sending you instructions from the support system. If you don't see it in your inbox, please check your SPAM folder.

Best regards,
Chad

deirdrelambert · July 11, 2016, 02:16:34 PM

I am having the same problem but with a Dell computer running Windows 7 Professional. KeyShot 5.3 (floating license) seems to open fine and lets me view the preloaded things like the camera and cube animation but when I go to a new scene and press Import, the whole program crashes without ever even opening a browsing window. Any ideas?

Chad Holton · July 12, 2016, 06:05:54 AM

Hello,

I'm sending you instructions from the support system as well. If you don't see it in your inbox, please check your SPAM folder.

Best regards,
Chad

Mr.Ty · July 12, 2016, 09:03:56 AM

Hi Chad,

I am also having a problem where Keyshot is duplicating a crash on my system. It seems to be fine until I browse/import ect. then the entire program crashes.

Would you please also send me those instructions so that I can give it a shot?

Chad Holton · July 12, 2016, 09:44:16 AM

Hi Mr.Ty,

I sure will - give me a minute and it should be on it's way.

Chad

darrenlysenko · September 01, 2016, 12:36:33 PM

Me too! I have a Dell and it keeps crashing. Please could you send me the solution?

Chad Holton · September 02, 2016, 05:42:54 AM

I just sent you an email, Darren.

If anyone else runs into this issue, please contact our support team for faster assistance: support@luxion.com

darrenlysenko · September 02, 2016, 05:23:54 PM

Quote from: Chad Holton on September 02, 2016, 05:42:54 AM
I just sent you an email, Darren.

If anyone else runs into this issue, please contact our support team for faster assistance: support@luxion.com

Thank you so much! Problem solved!

As an added bonus, I was plagued by the same issue with Maya 2017 too, and that's been resolved as well.

Very happy!

guest84672 · September 03, 2016, 06:44:47 AM

Also FYI - we just released the latest plugin for Maya 2017.

Crash when browsing files

guest84672

guest84672