KS CLOUD RECOVERY DATA DIFFICULT

Started by mariomarimba, April 15, 2016, 09:29:59 PM

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mariomarimba

I have used cloud to download about 2 months ago.
forgot password, impossible to get back into it and change
password?!?!

Niko Planke

Hey,

you can simply use the "recover" button on the cloud home page: https://cloud.keyshot.com
And type the Email you used for creating the account.
You should then receive a recovery email for the account recovery.

Chad Holton

I don't see an account matching your information. Try creating a new account, if you're not sure what email address you had used before.

mariomarimba

in last 5 years i had only one email address!!

Chad Holton

Interesting - the screenshot you posted earlier was showing a different email than your forum account. Anyhow, just try registering a new account with your email address. If you are still having issues, please contact our support team: support@luxion.com