KSv7 realtime window: images are soft/blurred.

jhiker · August 16, 2017, 06:04:19 AM

I'm posting this in the 'Bugs and Issues' section because I can't imagine it's deliberate.

Images in the 'realtime' window on Keyshot v7 are much softer than in Keyshot v6.

In fact they look like they have had a large amount of 'bloom' or a small amount of 'blur' applied by default. The image from KS6 looks slightly out of focus to me.

Consider these two very similar images from the realtime windows in both KS6 and KS7. The one from KS6 looks much sharper.

They both have the 'Product' lighting preset applied and the same lighting environment. 'Image effects' and 'Lens effects' are OFF in both cases.
I can't think of any other setting that might be causing it.

I notice the 'Product' lighting preset settings for KS6 and KS7 are, in fact, slightly different, as follows:

KS6              KS7
Self shadows ON           Self shadows ON
Global illumination ON        Global illumination ON
Shadow quality 1        Shadow quality 3
Ray bounces 10           Ray bounces 14
Indirect bounces 1        N/A
Ground illumination OFF      Ground illumination ON

For the purposes of the comparison I turned Ground illumination ON in KS6.

Now, I much prefer the image from the KS6 realtime window. If I want to apply bloom or DOF or whatever I'd like to do it myself - I want the basic image to be 'unprocessed' and sharp.
Can someone from Keyshot tell me what's changed and why. There must be something different going on here with the rendering engine, I think.

I've attached an image from KS6 and KS7 and a sort of 'side-by-side' comparison. The differences can be clearly seen in the highlighted areas (and elsewhere).

If this can't be fixed I might well choose to remain on KS6.
Many thanks.

jhiker · August 17, 2017, 08:50:04 AM

I'm a little disappointed that Keyshot haven't commented even to acknowledge the issue or tell me I'm wrong

mattjgerard · August 17, 2017, 10:59:57 AM

have you tried emailing support@luxion.com? That is the most direct way to get individual assistance.

DriesV · August 17, 2017, 12:47:09 PM

This is strange. I am not seeing this with my scenes on my own machines.

Let's get to the bottom of this.
It would be great if you could share the scene with us. So that we can check if the issue is maybe scene-related.
You can share via WeTransfer. Send to dries at luxion dot com.

Dries

jhiker · August 17, 2017, 02:37:06 PM

Quote from: DriesV on August 17, 2017, 12:47:09 PM
This is strange. I am not seeing this with my scenes on my own machines.

Let's get to the bottom of this.
It would be great if you could share the scene with us. So that we can check if the issue is maybe scene-related.
You can share via WeTransfer. Send to dries at luxion dot com.

Dries

Thank you. I'll open the model in both KS6 and KS7 and save a KSP package from each along with a screen shot(s).

Esben Oxholm · August 18, 2017, 11:00:33 AM

I haven't noticed this myself during the beta testing, but saw someone post on facebook about is as well.
Seems not to be a single incident.

Hope it'll be an easy fix for you!

jhiker · August 18, 2017, 11:46:52 AM

Esben, I'd like to read that. Could you pm me the link please?

Esben Oxholm · August 18, 2017, 12:01:05 PM

Quote from: jhiker on August 18, 2017, 11:46:52 AM
Esben, I'd like to read that. Could you pm me the link please?

Can't make a direct link, but if you go here: https://www.facebook.com/groups/keyshot/ and search for 'Bukhari Torro' (in the left sidebar), it is the post from 9 August at 05:34

Let me know if you find it.

Despot · August 18, 2017, 02:34:07 PM

Might it be a texture related issue ? the bloom seems to be in areas where label textures are - unless of course it's geo and not labels.

Just my two cents...

jhiker · August 19, 2017, 08:19:03 AM

Quote from: Esben Oxholm on August 18, 2017, 12:01:05 PM
Quote from: jhiker on August 18, 2017, 11:46:52 AM
Esben, I'd like to read that. Could you pm me the link please?

Can't make a direct link, but if you go here: https://www.facebook.com/groups/keyshot/ and search for 'Bukhari Torro' (in the left sidebar), it is the post from 9 August at 05:34
Let me know if you find it.

Got it! Seems like a couple of people have noticed this. I sent a couple of scenes to Keyshot and they have been very helpful. They are investigating.

Despot · August 19, 2017, 02:16:04 PM

I think I'll change my name to Claude Rains...

jhiker · August 20, 2017, 11:31:29 AM

Quote from: Despot on August 19, 2017, 02:16:04 PM
I think I'll change my name to Claude Rains...

Sorry - didn't see you there...

adamwade · August 21, 2017, 03:23:46 PM

Yes, we are also noticing the KS7 realtime view is lower quality (jagged edges and softer labels. Also we are seeing that the overall materials in our scene are more contrasty. Even the same HDZ background is producing different reflections with the exact same settings. I have a support email I'm still waiting on.

jhiker · August 22, 2017, 12:54:00 AM

Quote from: adamwade on August 21, 2017, 03:23:46 PM
Even the same HDZ background is producing different reflections with the exact same settings. I have a support email I'm still waiting on.

Are you comparing KS6 with KS7 as I am?
Keep us posted....

Furniture_Guy · August 22, 2017, 08:14:13 AM

jhiker,

I too have had a problem with images not as sharp as version 6. Support gave me a link to a newer version of 7 which helped quite a bit but they're still not up to version 6 quality...