Cloud Library Access

Started by JasonM1972, April 18, 2019, 02:25:08 AM

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JasonM1972

Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason

Ian Reymond

#1
Hello JasonM1972,

Could you please provide the following informtion so we can better assist you with this issue?

Computer make and specs:

  • Windows/Mac OS Version
  • Graphics Card Model
  • Processor Model[/]
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).

  • Open KeyShot Scene
  • Go to Project, Camera and add a camera
  • etc...
Screenshot(s) showing the issue that you are seeing (if applicable).



Quote from: JasonM1972 on April 18, 2019, 02:25:08 AM
Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason

Ian Reymond

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Luxion Support Team