Hi all,
I am a long time user of Keyshot and had this issue a few years back on my work computer when KS6 was released. At the time Thomas solved it for me, I think, but I have recently fired up my old KS6 and KS7 licenses to do some work at home and found the same old problem. In fact, I have never solved this problem on my home computer, consequently, I've not been able to open a file on KS6 or KS7 ever!
If I try to import an SW file direct into KS I used to get a message tell me there was "no 3D data found", but now I get this: [KS Bug 001.jpg]
If I try 'Send to Keyshot' from SW via the plugin it hangs forever: [KS Bug 002.jpg]
If I 'Export to Keyshot' from SW via the plugin, close SW and then open the KS file by double clicking I get the first problem again.
These are automotive CAD models, so they're not small, but I'd expect KS to be slow, not refuse to open them at all. Does anyone know what's happening here, or tips to work around it? I bought this software 2 years ago and am yet to open a file with it, lol!
1. Computer make and specs:
Windows
NVIDIA Quadro M5500
Intel Xeon CPU E3-1505M V5 2.80GHz
2. KeyShot 7.3.40
3. SolidWorks 2019 SP1.0
4. Step-by-Step instructions to re-create the issue you are seeing.
As described above
5. Screenshot(s) showing the issue that you are seeing.
Attached.
Any help would be much appreciated, thankyou!

Cheers,
Duane