I need to let some steam off so I`m writing here.
I bought KS8 at the beginning of the year using one of the official reseller shops. When I did that I spend few days trying to activate my freshly bought KS and I finished with some bizarre function of activating it with licence file.
I thought that maybe polish shop screw something up, as he sold me an upgrade code (not sure why).
That's why, when KS9 was about to release I thought that it would be a good idea to buy KS9 at the source, here in official shop. But support convinced me to buy KS9 once more in another reseller. Why not, I thought?
To be prepared for KS9 I bought new computer with some GPU power in it and I was ready for a move. My first problem appeared when I deactivated KS8 on old computer. I cant activate my old KS8 licence on new machine. I was trying to talk it trough with support, they have manually deactivated code (whatever that means) but it did'nt worked. In the meantime I bought KS9 and my problems just multiplied. I can't activate KS8 or KS9. KS9 is saying that upgrade code cant upgrade old code... Which I dont understand as I paid for a full KS8 version.
At the moment I just literally cant work, as I both KS8 and KS9 doesnt work like it should.
I know that support at the moment is quite occupied by many requests but responding once or twice a day is just funny. Not to mention that it happens at night (from my perspective) and I cant reply fast enough.
But first of all I dont care - I just bought my program and cant use it. Second thing is that Luxion is generating those problem by itself. By its strange and bizzare licensing. It doesnt allow me to use my software on two computers which should be completely normal thing (even deactivating and activating KS on another computer is not possible as I doesnt work as it should).
At the moment I feel that I`m left completely alone with this. I can see more and more new ads for KS9, I bought it, I bought a new computer for it. And absolutely cant use it...
I`m starting to think that it is my last KS upgrade. As I can just "make" KeyShot funcionality with C4D+Octane+Hdri Light studio. It's just cheaper with more functionalities and with ability to use it on both computers. Maybe it's time to realize that we have almost 2020, and such "user friendly" licensing system just doesnt work as it should...
PS. I`m still trying to figure it out, why support convinced me for a reseller but when even small problem appear I have to talk with Luxion support center anyway... Another silly thing.