Author Topic: Load error on Sketchup 2019 startup for the KeyShot plug in  (Read 957 times)

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Offline Blumer

Load error on Sketchup 2019 startup for the KeyShot plug in
« on: November 20, 2019, 05:08:52 am »
Hi all,
I am running the latest version of SketchUp Pro on a mac using OS Catalina.
I have installed the latest plug in for KeyShot export, but I am getting a load error message.
I've attached a text file of the message.
Has anyone experienced this lately?
I searched a bit here and see it was a problem back in 2011, but didn't see any recent posts.

Offline Sune

Re: Load error on Sketchup 2019 startup for the KeyShot plug in
« Reply #1 on: November 20, 2019, 05:38:58 am »
Which version of the plugin are you using?

We very recently released version 1.3 which should fix this issue.

You can download it here.

Offline Blumer

Re: Load error on Sketchup 2019 startup for the KeyShot plug in
« Reply #2 on: November 20, 2019, 06:19:47 am »
Thank you!
The version that Sketchup points me to in the extension warehouse is version 1.2.
How do I install this version, I am only familiar with installing extensions using the extension manager, and that only gives me access to the older version.

Offline Blumer

Re: Load error on Sketchup 2019 startup for the KeyShot plug in
« Reply #3 on: November 20, 2019, 06:33:59 am »
I figured out how to point the SketchUp extension manager to a file on my computer (the latest download you gave me the link for), but now SketchUp is telling me the plug in is "not signed", and that I need to contact Keyshot for assistance in getting the plug in signed.
Are you familiar with this process?

Offline Blumer

Re: Load error on Sketchup 2019 startup for the KeyShot plug in
« Reply #4 on: November 20, 2019, 06:40:49 am »
I'm sorry to post so often, but after sitting and re starting SketchUp 3 or 4 times the extension has loaded and seems to be working.
Thank you for your help!