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Support Portal - didn't receive registration mail
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Topic: Support Portal - didn't receive registration mail (Read 956 times)
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Mario Stockinger
Jr. Member
Posts: 94
Support Portal - didn't receive registration mail
«
on:
February 14, 2020, 01:57:19 am »
I tried to register on the new support portal but i never got a registration mail with the password.
I then tried to reset the password but i never got the reset mail too...
In the support portal it says e-mail adress already taken.....
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INNEO_MWo
Hero Member
Posts: 1136
Senior Technical Consultant @ INNEO (Germany)
Re: Support Portal - didn't receive registration mail
«
Reply #1 on:
February 16, 2020, 09:57:44 am »
Hello Mario.
I had the same problem. Finally solved it by trying to log in and used "forgot password" to set a new one.
Works for now.
Good luck!
Cheers
Marco
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Mario Stockinger
Jr. Member
Posts: 94
Re: Support Portal - didn't receive registration mail
«
Reply #2 on:
February 17, 2020, 05:59:33 am »
i had the same idea - didn't work for me....
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Justin A
KeyShot Support
Jr. Member
Posts: 63
Re: Support Portal - didn't receive registration mail
«
Reply #3 on:
February 19, 2020, 10:45:40 am »
Hello Mario,
Please email me direct at
[email protected]
with the username and Email address used and I will clear this up for you.
Thanks,
Justin
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