Author Topic: Keyshot cannot be reactivated  (Read 2065 times)

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Offline kh

Keyshot cannot be reactivated
« on: March 02, 2021, 10:59:08 pm »
Keyshot cannot be reactivated.
Is it possibly some issue with the activation server?
Please fix it ASAP.

Offline kh

Re: Keyshot cannot be reactivated
« Reply #1 on: March 02, 2021, 11:59:47 pm »
It's working now. Thanks.
Why does the server sometimes not work?
Please improve it.

Offline Anindo Ghosh

Re: Keyshot cannot be reactivated
« Reply #2 on: March 03, 2021, 07:17:01 am »
I faced the exact same problem yesterday. After several retries, I raised a ticket to [email protected] with the request.txt file generated by the activation dialog.

They sent me an updated license file, which activated my installation.

Posting this in case it helps anyone else.

Offline kh

Re: Keyshot cannot be reactivated
« Reply #3 on: March 04, 2021, 12:20:00 am »
I am pleased to report that I have received the following email.
________________________________________________________________________________________________
We experienced an issue with the Webserver that caused this issue for many of our customers today.
This issue has been resolved and we are currently working on ways to make sure this repeated issue does not continue.
‚ÄčThank you for your patience while we work to resolve the issue.
________________________________________________________________________________________________