Keyshot cannot be reactivated

Started by kh, March 02, 2021, 10:59:08 PM

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

kh

Keyshot cannot be reactivated.
Is it possibly some issue with the activation server?
Please fix it ASAP.

kh

It's working now. Thanks.
Why does the server sometimes not work?
Please improve it.

Anindo Ghosh

I faced the exact same problem yesterday. After several retries, I raised a ticket to [email protected] with the request.txt file generated by the activation dialog.

They sent me an updated license file, which activated my installation.

Posting this in case it helps anyone else.

kh

I am pleased to report that I have received the following email.
________________________________________________________________________________________________
We experienced an issue with the Webserver that caused this issue for many of our customers today.
This issue has been resolved and we are currently working on ways to make sure this repeated issue does not continue.
‚ÄčThank you for your patience while we work to resolve the issue.
________________________________________________________________________________________________