Author Topic: Failed to open viewer scene  (Read 1080 times)

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Offline DavidO

Failed to open viewer scene
« on: March 05, 2021, 07:32:47 am »
Hello,
I can't open a Keyshot scene save for the Keyshot viewer.
I use Keyshot 10 and Viewer 9, it's the last version.

When I open it, file is loading and then come back to home page.
I can open Keyshot freebie scene but nothing came from me even if it's only a very light scene.

Did someone can help me ?

Regards,

David

Offline Niko Planke

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Re: Failed to open viewer scene
« Reply #1 on: March 08, 2021, 12:50:02 am »
Hello DavidO,

The Viewer is sadly not forwards compatible.
A scene saved for the Viewer in KeyShot 10 must be opened in a Viewer version 10 or later.
From what you are writing, you are trying to open a Keyshot 10 scene in the Keyshot 9 Viewer which will not work.

I suggest to always use the latest version of the Viewer to ensure the best compatibility.

I hope this answerts your question.

Regards

Niko

Offline DavidO

Re: Failed to open viewer scene
« Reply #2 on: March 08, 2021, 05:26:39 am »
Hello Niko,

Thanks for your answer.
This is what I thought, I'll try it.

Regards, David