Author Topic: 2K + 4K Display Issue  (Read 1172 times)

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Offline Higuchi

2K + 4K Display Issue
« on: September 09, 2021, 06:38:40 pm »
Hi,

I'm using Keyshot with the latest version on 2K(1920x1080) + 4K(3840x2160) displays.
When I start Keyshot on 4K (after closing previous working on 4K), it always become quater size on full size window and I never control any buttons like attached.
After I move the window to 2K once (at least a half of window) and back to 4K, it become proper normally.

I guess it's caused from complicated double displays environment.
When it is opened on 4K display, Keyshot seems to be opened on 2K display accidentally.

Does anyone is facing same situation? If so, please share your PC environment.

BR,

Offline joseph

Re: 2K + 4K Display Issue
« Reply #1 on: September 09, 2021, 09:55:11 pm »
Can try this: right click KeyShot desktop short cut, check your run settings. I am using 2 2k displays no issue

Offline Higuchi

Re: 2K + 4K Display Issue
« Reply #2 on: September 09, 2021, 11:02:47 pm »
Thanks for the info.
My status is "Normal".
While I changed Normal to Maxmum, the problem can not be solved...

Offline Synje Andersen

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Re: 2K + 4K Display Issue
« Reply #3 on: September 10, 2021, 12:56:27 am »
Hello Ryosuke,

You are right that this is a problem. We have seen this before and are working on correcting it.

Best Regards
Synje

Offline Higuchi

Re: 2K + 4K Display Issue
« Reply #4 on: September 10, 2021, 01:43:40 am »
Hi Synje,

Thnak you for letting me know! I strongly ask you to fix it ASAP!
Let's imagine that many users always adjust window size by their hands analogly when Keyshot is started.
I like Keyshot because you engineers always hear user's request!

BR,

Offline nbaever3

Re: 2K + 4K Display Issue
« Reply #5 on: November 03, 2021, 11:46:09 am »
« Last Edit: November 29, 2021, 07:10:07 am by nbaever3 »