Started by simolius, November 16, 2021, 11:00:56 PM
0 Members and 1 Guest are viewing this topic.
Quote from: Eugen Fetsch on December 06, 2021, 01:45:39 AMThe more interesting question is. How about the users who got a maintanance service for 2021, because the sales guy told that they will get the KS11 update with it? Now KS11 will be released in 2022, so the maintanance license was worth nothing or will there be a free upgrade in this case?
Quote from: DerekCicero on December 07, 2021, 11:13:23 PMMaintenance gets you phone and email support and keeps you current on any releases that come out while you are on maintenance. The idea of being on maintenance is that you stay on it to ensure you are always up to date, not that you try and "time it" to avoid paying an upgrade fee (hence the lower cost). Historically KeyShot has been developed in 12-15 month windows, depending on a number of factors. If that was somehow unclear when talking to a sales rep, I'm sure they will work something out for you.
Quote from: Eugen Fetsch on December 09, 2021, 03:16:23 AMOh, I see. Thank you. Now the maintenance looks even more useless, if somebody doesn't need phone support and is good with the regular updates for the main version. :/ Buying an upgrade every two - three years looks cheaper than stay on the maintanance. This way a user could better decide, if an upgrade is worth it or not.