Loading Library locks up KeySot

[DriesV]

Hi,

Our 3 KeyShot users access shared KeyShot resource folders on a network drive. All users have a 100mb wired connection to the network.

2 of 3 users are reporting lock-ups (KeyShot not responding) when loading the Library. The environment folder contains about 2GB of HDRI images.
Those 2 users are running Windows 7 32 bit. One has 2GB RAM, the other 3.5GB of usable RAM.

The 3rd user (me) can load the Library just fine.
I am running Windows 7 64 bit with 7GB RAM.

Is lack of RAM -for the users running W7 32 bit- the culprit here?
If so, what is considered to be a comfortable amount for smooth Library operation?

greetings,
Dries

[guest84672]

DriesV - are you sharing all the resources including the cache files?
The best thing is to do a local install and then change folders for the things you want to share. Then your cache files, settings etc. will remain local

[DriesV]

Thomas,

Cache files, license file and config XML file are contained in the local User Documents for each KeyShot user.
I have installed KeyShot exactly like you mention. There are no cache files, license files and XML files in the shared directory.

Dries

[PhilippeV8]

I have something similar going on, but only with the environements tab.  If I want to access it, I have to close KS, re-open KS, open the materials panel, go to the environements tab and only there after open my current working file again.

[DriesV]

Are you running a 32 bit OS too?
If so: have you already tried switching to 64 bit?

I have a hunch that this problem is RAM related, since -apart from OS and RAM- the three systems are fairly similar hardware-wise (all 2-core Intel CPUs with around 12 fps camera bench scores) and configuration-wise (all on the same network hub).

Dries

[PhilippeV8]

Dries, remember, I'm still in the middle-ages here with my 64 bit capable machine, running Windows XP 32 bit .............

*grbls@IT*

[guest84672]

Is this happening every time? I would think if so it should only happen once at the very beginning, and then only when new images are added.

[PhilippeV8]

Every single time here ... tho it might depend on which (read how heavy a) scene I have open.

[DriesV]

Yes, it happens every time here as well on the 32 bit machines.
But, it might have something to do with the fact that KeyShot locks up every time.

For now I have resorted to copying a smaller set of EV's to a separate network folder and directed KeyShot on the 32 bit machines to use that folder.
Now KeyShot loads the library just fine (but with a limited number of EVs).

Dries