Missing parts in Keyshot 4 using the Creo Plug-in

[cyhuang111]

Hello, is the issue be solved?

[cmindler]

We were have the same issue with parts not showing up going from Creo 2.0 to Keyshot 4.  Worked fine to Keyshot 3.  Anyway, I started a new blank assembly (empty) and added the full model to that assebly.  The export to Keyshot worked perfectly.  A work around (you loose camera angles and whatnot), but the model does come through without missing any parts.

[Chad Holton]

You guys using the latest plug-in?

[cmindler]

Yup, just installed today to make sure.

[Chad Holton]

Hi cmindler - Would you be able to share a simple Creo file that has this issue with me? If so, please send to [email protected]

Thanks,
Chad

[roycrerar]

Plugin is totally useless missing huge chunks of models going from creo1(wildfire5) to keyshot 4. Boss not impressed that I cannot supply rendered images for client presentations. HELP needed URGENTLY!!

[Chad Holton]

Hi Roy,

It's hard to say what's happening without an example. First, make sure you're running the latest plug-in from here: http://www.keyshot.com/downloads/plugins/
If you still have missing parts, would you be able to provide a simple example file that is giving you this same issue? If so, please send to [email protected] (if it's huge (10+meg) use https://keyshot.wetransfer.com/)

Thanks,
Chad

[id355]

Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355

[Chad Holton]

Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355

Thanks for sending, David - I'll check them out and let you know what I find.

Chad

[NormanHadley]

Hi Chad

Can you clarify what the latest version of the plug-in is? The link you provided goes to V2.1 but I have V2.2 installed. I don't have missing parts but my machine hangs whenever I try to use live linking.

Norman
(I'm on CreoElements/Pro 5.0 (a.k.a. Wildfire 5.0) and KS4.1)

[Chad Holton]

Hi Norman,

I'm guessing you're looking at the latest released Creo plugin (2.1)? The latest WF5/Elements plugin is 2.2.

I've ran across the same thing on my end (slow update) and it seems to happen with certain parts/assemblies. Do you have a simple sample assembly you would be willing to share that's giving you this issue. It might help us figure out what's causing it in certain cases.

Thanks,
Chad

[Chad Holton]

Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355

Thanks again for sending, David. I had just checked out your file and sent you a reply. If you don't see it, check your SPAM folder.

Chad

[NormanHadley]

Hi Chad

I think you're right that it's speed that's the fundamental issue. I am working on a whole-engine assembly with around 1GB of Pro/E data so the live link "hanging" might just mean I've never had the patience to see if it eventually updates.

I've done some tests with a more manageable subassembly (I will email a zipped-up copy of this to you in a few minutes). With a tessellation level of 0.2, it takes only 5 seconds to convert to Keyshot, including firing up Keyshot itself. But if I reposition one of the components in Pro/E and click"Update Now!", the same geometry takes 25 seconds to re-convert. That doesn't seem right to me.


Norman

[Chad Holton]

Hi Norman,

Thanks for the feedback and sending - downloading it now.

Chad