Keyshot VR issue with I.E. 11

[cmindler]

It was pointed out by our companies IT dept. that the Keyshot VR files we created are not supported by I.E. 11.  Is this a know issue, and is there anything that can be done to fix this.



Here's a link to try the vr in I.E. 11

http://www.knex.com/shop/17639/helicopter/

[Brandon Davis]

I've looked a bit more into this issue and was able to locate the problem. Can you try loading the VR directly in IE11 http://www.knex.com/_360/17036-001/17036-001.html ? It should load/work without any errors.

The issue comes from the initialization of the iframe which loads the VR in IE11. If you load your site (http://www.knex.com/shop/17639/helicopter/) and open the error console (F12 key) you will see a couple of errors that are displayed (reload the site once the console opens if known are shown). The error that we need to take note of is SCRIPT1010 which is coming from your "knex" file. Within the "knex" file locate the following node:[/b]

Code Select Expand

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/>

You should replace that with this snippet:

Code Select Expand

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11"/>

This should solve the issue. You might want to check any of the other source files and make sure they are using the correct meta tags.

I hope this helps.