KeyShot Forum

Archive => Bug and Crash Archive => Topic started by: Speedster on December 28, 2018, 10:53:55 am

Title: [RESOLVED] SolidWorks plugin crashing SolidWorks
Post by: Speedster on December 28, 2018, 10:53:55 am
Got a problem...

I use SolidWorks 2014 for most of my work, as my clients have not upgraded.

When I installed KeyShot 8.1.59, SolidWorks now crashes with import or update.  I had (have) the SW>KS7 installed, and it worked fine before the new KeyShot update.

I downloaded and installed the SW>KS8 plugin (it sits side-by-side with the KS7 on the tool tray), and it still crashes.  I know the update notice says it's for SW 15 to 19, which I have but don't use, but the 7, which worked before, and 8 plugins both crashes SolidWorks now.

I really depend on the Update feature.

Any clues?

Bill G
Title: Re: SolidWorks plugin crashing SolidWorks
Post by: Ian Reymond on March 27, 2019, 02:01:47 pm
Hello Speedster,

Thank you for your post.
Could you please email us at [email protected] so we can share the latest version of the plugin with you to see if that fixes the issue you are seeing.

Got a problem...

I use SolidWorks 2014 for most of my work, as my clients have not upgraded.

When I installed KeyShot 8.1.59, SolidWorks now crashes with import or update.  I had (have) the SW>KS7 installed, and it worked fine before the new KeyShot update.

I downloaded and installed the SW>KS8 plugin (it sits side-by-side with the KS7 on the tool tray), and it still crashes.  I know the update notice says it's for SW 15 to 19, which I have but don't use, but the 7, which worked before, and 8 plugins both crashes SolidWorks now.

I really depend on the Update feature.

Any clues?

Bill G
Title: Re: SolidWorks plugin crashing SolidWorks
Post by: Bruno F on April 17, 2019, 04:02:20 pm
SolidWorks crashes when exporting your models via the KeyShot plugin are often the result of unsupported data or errors in the data conversion. Luxion Inc, releases new plugin versions a couple times a year. I suggest staying up to date with the plugins for your KeyShot version.

Download Plugins (Latest Release) (https://www.keyshot.com/resources/downloads/plugins/)
Download Plugins (Older Versions) (https://www.keyshot.com/resources/downloads/previous-versions/)

If you find that the lastest plugin still fails for you, send us the assembly (and all contained parts) to [email protected] In the meantime, you can import the assembly file or an exported STEP file directly into KeyShot. For details and additional workarounds, click here. (https://www.keyshot.com/forum/index.php?topic=24269.0)

Edit: There have been no replies to this post for more than two weeks, therefore, it has been locked.
If you still need help please open a new post.

Post closed by Luxion Support Team