KeyShot Forum

Archive => Support Archive => Topic started by: Mario Stockinger on February 14, 2020, 01:57:19 am

Title: Support Portal - didn't receive registration mail
Post by: Mario Stockinger on February 14, 2020, 01:57:19 am
I tried to register on the new support portal but i never got a registration mail with the password.
I then tried to reset the password but i never got the reset mail too...

In the support portal it says e-mail adress already taken.....
Title: Re: Support Portal - didn't receive registration mail
Post by: INNEO_MWo on February 16, 2020, 09:57:44 am
Hello Mario.

I had the same problem. Finally solved it by trying to log in and used "forgot password" to set a new one.
Works for now.


Good luck!

Cheers
Marco
Title: Re: Support Portal - didn't receive registration mail
Post by: Mario Stockinger on February 17, 2020, 05:59:33 am
i had the same idea - didn't work for me....
Title: Re: Support Portal - didn't receive registration mail
Post by: Justin A on February 19, 2020, 10:45:40 am
Hello Mario,

Please email me direct at [email protected] with the username and Email address used and I will clear this up for you.

Thanks,
Justin