Click "Load", but file is no listed.
(But, if type the file name correctly, the file is loaded)
Bug has been fixed in the next update.
This is not fixed in KeyShot2.0.38.
It should be ...
I tried and solved following.
Type an asterisk into the area displayed "??????", and click "Open".
Then files are listed.
BTW, Maybe is this issue only in Japanese OS?
(I do not use Japanese characters for file names or route pass.)
I think this issue is about 2 byte character.
It is fixed about "File > Import".
But, it is not fixed the following.
File > Open
Material > Texture > Load
Material > Bumpmap > Load
Material > Labels > Load
Environment > Load
Backplates > Load
I hope in the next update.
ok - thanks! We will look into it.