Floating licensing error.... unable to release license

[mhocking]

New to KeyShot, so sorry in advance for being a newbie.

KeyShot client = 6.3.23
LUXION UP: v11.13.1

W have (1) floating license.

Issue:  Even after restarting services and/or the server.... when the first engineer open KeyShot and grabs the license.... the cannot release the license for anyone else to use. If the try to release the license they get message "cannot return license to license server". If an engineer tries to get in after the first engineer, they log syays the license is already in use by xxxxxxxx.

using LMTOOLS > Server Status and Server diags.... I don't see an issue. Statuses look good to me


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Status
--------
Flexible License Manager status on Wed 2/22/2017 10:18

[Detecting lmgrd processes...]
License server status: 27000@Engserver
    License file(s) on Engserver: C:\FlexLM\keyshot_floating_Laser_Mechanisms.lic:

Engserver: license server UP (MASTER) v11.13.1

Vendor daemon status (on Engserver):

    LUXION: UP v11.13.1
Feature usage info:

Users of keyshot2:  (Total of 1 license issued;  Total of 1 license in use)

  "keyshot2" v6.0, vendor: LUXION, expiry: 1-jan-0
  floating license

    jkaufman 10354-Z440 10354-Z440 (v6.0) (Engserver/27000 102), start Wed 2/22 8:49

Users of keyshot_vr:  (Total of 1 license issued;  Total of 0 licenses in use)
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Diagnostics
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FlexNet diagnostics on Wed 2/22/2017 10:23

-----------------------------------------------------
License file: C:\FlexLM\keyshot_floating_Laser_Mechanisms.lic
-----------------------------------------------------
"keyshot2" v6.0, vendor: LUXION, expiry: 1-jan-0
  License server: Engserver
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST/DISPLAY do not consume a new license

This license can be checked out
-----------------------------------------------------
"keyshot_vr" v6.0, vendor: LUXION, expiry: 1-jan-0
  License server: Engserver
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST/DISPLAY do not consume a new license

This license can be checked out
-----------------------------------------------------

Any assistance would be appreciated. Thanks.

[guest84672]

Please contact license@luxion.com. They will be more than happy to help you.

[mhocking]

I did... to license@luxion.com. No response. That's why I tried the forum. Also, logged support incident and called them and left vm. Will try calling and emailing again today. Thanks for the reply.