Can't download materials, etc. from the cloud

jhiker · August 04, 2014, 01:46:46 AM

I can no longer download from the 'Cloud'. This has only been a problem in the last week or two.
Anybody else having problems?

I click on a material - the popup appears with a download button - press it - no error message but the material is not in 'Download' folder and can not be found in any of my resource folders.

I'm at a loss.

Rex · August 04, 2014, 09:42:42 AM

Try logging out and logging back in. Have you tried refreshing your library?

jhiker · August 04, 2014, 11:11:13 PM

Tried neither yet but will do.
I can't be absolutely sure but think it happened after a recent Keyshot update last week. I had a message 'update found' clicked it and Keyshot appeared to do a full reinstall.
The materials don't appear in my 'Downloads' folder either but the ones I downloaded prior to the update are there.
I'm running v5.0.99

jhiker · August 04, 2014, 11:16:10 PM

Quote from: jhiker on August 04, 2014, 11:11:13 PM
Tried neither yet but will do.
I can't be absolutely sure but think it happened after a recent Keyshot update last week. I had a message 'update found' clicked it and Keyshot appeared to do a full reinstall.
The materials don't appear in my 'Downloads' folder either but the ones I downloaded prior to the update are there.
I'm running v5.0.99

How do you refresh the library?

jhiker · August 04, 2014, 11:43:07 PM

Well, I have made a discovery this morning. If I go to the cloud, left- click on a material and then click the 'Download' button on the dialogue that pops up nothing happens - the material is not added to my Downloads library - see pic #1
However, if I right-click on a material (see pic #2) and then click 'Add to Keyshot' then the material IS added to my Downloads library.
Is this a bug or is my installation at fault?

tqped · August 05, 2014, 04:38:03 AM

did you try drag and drop?
works too

jhiker · August 05, 2014, 06:47:43 AM

Quote from: tqped on August 05, 2014, 04:38:03 AM
did you try drag and drop?
works too

Damn! Forgot you could do that..

Rex · August 05, 2014, 10:06:10 AM

Ah yes just found a small bug. The clickable area of the download button is only about the top 1/3 of the button itself. Try again but only click when the cursor changes to the pointer icon when hovering over the top 1/3. We will have this fixed shortly.

Thank you

edmorrisChina · January 03, 2016, 05:19:39 PM

I cannot download anything at all. The download link does nothing at all. The cursor changes to a pointer, but clicking does nothing. Drag and drop either puts a web link in the material folder or a jpg/pgn file. None of these work.