Advanced material Alpha not working

[guest721]

Hello,

Does anyone else have the problem where the alpha channel of a texture doesn't load when using the Advanced Material? I tried using the "Use diffuse map alpha" checkbox, but there's no difference in the material. I've already gone through technical support with KeyShot, but they don't seem to have this problem on their end. Does anyone else have this problem, or am I alone on this??

Thanks!

Chris