Black screen in Keyshot 4

[IH8STEAM]

When I open up keyshot, all I see in the realtime window is black.
When I make a render, the scene is rendered as it should be.
When I screenshot however, all I get is a black rectangle.

Ive already tried:
- Updated all graphics drivers to latest versions
- Made sure that all resource folders match up (they have the resources in them)
- Tried disabling and enabling 'graphics effects'

None of these have made even the slightest change .
If anyone could suggest how to fix this problem, your help would be greatly appreciated

[Chad Holton]

Did this just start happening (have you been able to use any version of KS4 without a black screen before)? What OS are you using?

[IH8STEAM]

I'm using Windows 7 64 bit.
I only just started using Keyshot 4.
Before this, I used Keyshot 2 and I had no problems at all.

[guest84672]

Did you use the full installer when you installed KeyShot 4?

[IH8STEAM]

I'm fairly certain I did.
Should I try reinstalling?

[guest84672]

I would first do a complete uninstall, and then reinstall KeyShot 4 using the full installer, not the update installer.

[IH8STEAM]

I have just done an uninstall and a reinstall using the full installer.
Launched again, still black screen.

[guest84672]

I have forwarded to support, they will be in touch.

I assume this is when you start it, correct, not after you import a file?

[Chad Holton]

Have you played with maximizing/minimizing/adjust KS window size? Also, try hitting "H" on the keyboard to see if anything pops up on the screen in KS.

[IH8STEAM]

Have you played with maximizing/minimizing/adjust KS window size? Also, try hitting "H" on the keyboard to see if anything pops up on the screen in KS.

Thank you incredibly!
It shows some statistics like FPS at the top left, and now it is no longer black.
Thank you Thomas as well for all of your time spent on this.
I'm now going to sleep and tommorow I will attempt some high quality renders.

[Bruno F]

Please try the following:

1.  Open KeyShot and go to Edit/KeyShot>>Preferences>>Advanced and disable Graphics Effects. 
2.  Click Save Changes. 
3.  Restart KeyShot

If the issue persists, please contact support@luxon.com

[IH8STEAM]

Please try the following:

1.  Open KeyShot and go to Edit/KeyShot>>Preferences>>Advanced and disable Graphics Effects. 
2.  Click Save Changes. 
3.  Restart KeyShot

If the issue persists, please contact support@luxon.com

It worked! Thanks alot Bruno