Keyshot Crashes When opened ...

[RageshAntony]

Yesterday I downloaded the trail version of KeyShot 5.3.6 x64. I installed in my System and activated the trail version licence  . When I open the Software , the main window opens . After 2-3 seconds , A error message come stating "Keyshot 5 has stopped working ".

I reinstalled the software ,but no solution . Please tell me the solution

System Spec:
Windows 7 x64
Keyshot 5.3.6

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   keyshot5.exe
  Application Version:   5.3.6.0
  Application Timestamp:   555368de
  Fault Module Name:   StackHash_9f01
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c000041d
  Exception Offset:   0000000000000000
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033
  Additional Information 1:   9f01
  Additional Information 2:   9f01eda62e7b86bada9b77de980403a1
  Additional Information 3:   4ef1
  Additional Information 4:   4ef1e650ace0d5cbac010b6d6f172d12

[bluenite]

Keyshot 6 crashes_after start
Trial version 6.0.266_both 32/64bit crashes immediately after launch see screenshot. With or without registration.
I see that the issue does not just me.
Win7_64 bit, 8gb ram, Intel i3_3250 3,5ghz +nVidia GTX750Ti 2gb
Does anyone have any help/advice?
What about fault module name? (kernelbase.dll)?
Peter

[jt_pedersen]

This looks like a known issues with Dell's backup and recovery utility.  While Dell fixes this issue, you can try the following:

    • Go to your Start menu, click Control Panel > Programs
    • Click Uninstall a Program.
    • When you find the program called "Dell Backup and Recovery" or "AlienRespawn" (on Alienware), right-click it
    • Select to Uninstall.
    • Follow the prompts. A progress bar shows you how long it will take to remove Dell Backup and Recovery.

You can then  restart your computer and id necessary  try to re-install KeyShot.