Upgrading - Keyshot 4 Pro > Keyshot 6 Pro

[LiteHold]

Hi guys,
Hoping someone can help me here.

Is it still possible to upgrade from KeyShot 4 Pro to KeyShot 6 Pro?

4-5 months ago I sent an email to KeyShot asking this question and I received an email (saying yes) with a quotation to use when I was ready to upgrade. Annoyingly I have lost that email.

I now want to upgrade but when I go to the Keyshot upgrade page I enter my serial and am told "Your product is not eligible for upgrade. You will need to buy a new license."

Is it now the case you can not upgrade from 4 to 6?

Kind regards

[Chad Holton]

Hello - you will want to contact: upgrades@luxion.com