crash during saving

Started by Bernhard, June 14, 2018, 01:14:10 AM

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Bernhard

Hi,

I am facing problems with keyshot saving a file (too big to send or attach).
Workflow to reproduce the crash:

- open the master bip file
- import another bip file to the scene
- try to save or export and keyshot crashes at 95%

The windows logfile shows:
Name der fehlerhaften Anwendung: keyshot.exe, Version: 7.3.40.0, Zeitstempel: 0x5ad88a11
Name des fehlerhaften Moduls: keyshot.exe, Version: 7.3.40.0, Zeitstempel: 0x5ad88a11
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000448334
ID des fehlerhaften Prozesses: 0x5138
Startzeit der fehlerhaften Anwendung: 0x01d403b621d9e8a2
Pfad der fehlerhaften Anwendung: C:\Program Files\KeyShot7\bin\keyshot.exe
Pfad des fehlerhaften Moduls: C:\Program Files\KeyShot7\bin\keyshot.exe
Berichtskennung: cbb8d0b5-5e17-451f-a9b5-7dcbcc0821b6
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Can somebody help?

INNEO_MWo

This situation isn't funny.
But I can't see any reason in the bug report.


What have you tried yet?
What kind of bip do you import? Does it come from a plugin? (Save as bip Option)


Hope you'll find the right track


Cheers
Marco


PS: Solution in German via PM