Keyshot fails on Mac Lion OS

nakizo · July 26, 2011, 11:51:50 AM

I upgraded Mac to Lion and now I get an error when I try to open any file in KeyShot. I have tried ProE as well as STEP to no avail. Anyone else experience this?

guest84672 · July 26, 2011, 05:37:57 PM

Yes - we just noticed this as well and are working on a fix. Rhino, SketchUp, FBX, OBJ, AutoCAD, and ALIAS are not affected by this.

parodbd · August 07, 2011, 07:21:25 AM

Thomas,

Any ideas when the patch will be available?

Thanks,

-Brandon

guest84672 · August 07, 2011, 11:01:20 AM

We font know as we are depending on a third party for this one. For now, I suggest you use step. When importing, click on Advanced, and check Use Old Importers.

nakizo · September 07, 2011, 06:46:50 AM

Any update to when this might be fixed?? Thanks!

toasty1435 · September 12, 2011, 06:31:36 AM

I would like to know as well, since its doing weird things for me and taking a long time to import using old importers.

guest84672 · September 12, 2011, 06:41:56 AM

What "weird" things? Can you give me an example?

We are working with our supplier on resolving the issue. Unfortunately, I can't promise a date. We hope to have it soon.

I apologize for the inconvenience.

Thomas

toasty1435 · September 12, 2011, 02:41:53 PM

Sorry, by weird things I meant that using the old importers setting seems to make my imports take much longer. I only noticed it on some models because I have two machines one with lion and one not yet upgraded. On the upgraded one the import process seems to just hang sometimes where the non-upgraded machine has no issue. Could just be that my machine is an isolated occurrence or just the fact using the old importers setting slows the import down.

Imz · September 21, 2011, 11:51:29 AM

having the same issue- tried step and iges files of a solidworks model with error messages.

I tried using the "old importers" and I assumed the software was hung up- waited ten minutes or so- is it just a sheer matter of waiting out the import? The model I'm working with is largish- (128 Megs)

guest84672 · September 21, 2011, 02:11:04 PM

Yes - the old importers are much slower. We are close to being able to offer a fix for this.

Imz · September 21, 2011, 05:16:29 PM

Thanks Thomas, I definitely appreciate the prompt replies.

daniel Plata · October 27, 2011, 07:49:53 AM

Thomas
Hi there, any news when the there will be a fix for the ones that have OX Lion and running Keyshot with Proe?

Thanks in advance for your support

Daniel

guest84672 · October 27, 2011, 04:18:05 PM

We do have this addressed for KeyShot 3.

Keyshot fails on Mac Lion OS

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