Author Topic: New Support Portal  (Read 1105 times)

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Offline DerekCicero

New Support Portal
« on: February 12, 2020, 12:38:03 pm »
We have moved our Support page ( to a new service. The URL will remain the correct location for bookmarks.

We are making the the switch in order to add some new features which should assist people seeking support:

  • You can now create and track support tickets use the [New Support Ticket] and [Check Ticket Status] links at the top off the page
  • The Official Support forums under the [Forums] tab will be tracked for resolution/status, the same as other type is support tickets.
    • Note we will still monitor the Community forums for discussion and feedback but if you need official help from our Support team, please use the Forum link.
  • The existing Support section in the Community forum will soon re-direct to the Official Support.
  • An improved search engine means questions will now search all the content posted in the Support portal, such as Webinars and Quick Tip.

In addition, there are a number of other features the new system provides that we will be turning on over the coming months.

Please post any issues in this thread New Support Portal.
« Last Edit: February 12, 2020, 04:01:31 pm by DerekCicero »