Cant open or import

nurbs28 · November 23, 2011, 03:09:09 PM

I just installed the demo and I can't import or load any scenes without the program crashing. Running windows 7 64 bit with 8 gigs or ram on a ATI Radeon 5770 HD

nurbs28 · November 23, 2011, 03:12:24 PM

error message since it wouldn't let me post it in the first one.

((18:45:24) QGLShader::link: "Vertex shader(s) linked, fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Vertex shader(s) linked, fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Fragment shader(s) linked.
"
(18:45:24) QGLShader::link: "Vertex shader(s) linked, fragment shader(s) linked.
" )

Chad Holton · November 23, 2011, 06:40:19 PM

Hi,

Since the error is OpenGL related; are you using the latest drivers for your video card?

nurbs28 · November 24, 2011, 02:50:30 AM

I have the latest driver updates.

dixi · November 24, 2011, 04:09:26 AM

Version 3.0.78 - Open/Import=Crash
Log:
(16:41:06) Error: Fatal error in luxgeometry.so (6F630000,262144) at 6F653CAF
(16:41:06) Internal error. Please report to bugs@luxion.com
(16:41:06) Error: Fatal error in luxgeometry.so (6F630000,262144) at 6F653CAF
(16:41:06) Internal error. Please report to bugs@luxion.com
(16:41:06) Error: Fatal error in luxgeometry.so (6F630000,262144) at 6F653CAF
(16:41:06) Internal error. Please report to bugs@luxion.com

Windows Message Crash:
Problem signature:
Problem Event Name:   AppHangB1
Application Name:   keyshot3.exe
Version of the application:   0.0.0.0
Application Timestamp:   4ecab3a1
The signature of freezing:   b839
Type hang:   0
OS Version:   6.1.7601.2.1.0.256.1
The language code:   1049
Additional signature hangs 1:   b83942da84e6656fc777b19c0ad12748
Additional signature hangs 2:   6608
Additional signature hangs 3:   6608db8cd5c5b0e32be14815483d9038
Additional signature hangs 4:   b839
Additional signature hangs 5:   b83942da84e6656fc777b19c0ad12748
Additional signature hangs 6:   6608
Additional signature hangs 7:   6608db8cd5c5b0e32be14815483d9038

Hedonism · November 24, 2011, 09:51:59 AM

me too

on ATI RADEON HD 5700 series..

nurbs28 · November 24, 2011, 01:15:54 PM

I just uninstalled and re-installed all the latest drivers and I am still getting the exact same errors.

KeyShot · November 24, 2011, 01:41:22 PM

What kind of CPU do you have?

nurbs28 · November 24, 2011, 02:18:24 PM

AMD Phenom II X4 955 processor 3.20 GHZ

Hedonism · November 24, 2011, 03:41:36 PM

Yeah, AMD Too...
Phenom II X6 1055T ...

I Think There's a Problem With AMD and ATI

KeyShot · November 25, 2011, 09:15:47 AM

It looks like there is an issue with AMD Phenom and a few AMD graphics cards. Can you contact us support@luxion.com ? We will try to make some special builds for your machines that you can test to see if we can work around this issue. Please make a reference to this post. Thanks.

KeyShot · November 26, 2011, 04:01:33 PM

We have a fix coming soon for this issue.

nurbs28 · November 26, 2011, 04:28:28 PM

Just received the fix in my email and it works great now

KeyShot · November 26, 2011, 06:00:41 PM

That is great to hear. Thanks!

railengineer · November 28, 2011, 07:17:28 AM

so when should be expect the "fix", i have emailed support twice once to bugs@ like the error indicated several days ago and then again to support@ today with still no answer,