Author Topic: How open AR in iphone?  (Read 3102 times)

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Offline Lucas L Guiot

How open AR in iphone?
« on: August 23, 2021, 08:09:09 am »
I would like to use the AR keyshot and i'm only having problems (even seeing youtube videos and accessing the forum).

1° - Is the attached format correct for the iphone (USDZ)?
2° - How do I download and open this file on the iphone?
I've received and downloaded files that work, but mine do not work (texture images appear in place of 3d).

Would anyone know to let me know how to fix this?
My created file is attached.

Offline Erik Williams

Re: How open AR in iphone?
« Reply #1 on: August 24, 2021, 12:42:34 am »
Hello Lucas,

If you have received and downloaded other files and viewed them using KeyShot AR, odds are there is an error in your original file, before being converted into a USDZ file.
If the file was created in KeyShot, you can send the original to [email protected] as a .ksp file.
Luxion's Support team will take a look and see what we can do for you.

Best Regards,

Erik Williams
Luxion Customer Support

Offline INNEO_MWo

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Re: How open AR in iphone?
« Reply #2 on: October 26, 2021, 09:57:36 pm »
To transfer a usdz file to your phone, just use the cloud like, iCloud, OneDrive, Google drive. I prefer OneDrive, so I can upload via browser or windows client and download via OneDrive app.

USDZ files can be used native and for GLB on iPhone or iPad, I use NeoSpace mobile (a free app by INNEO).