Opening .BIP files causing Keyshot to halt.

[Despot]

I am having terrible problems opening files in KeyShot - this only started to happen in 4.2, 4.1 and earlier versions were fine.

.BIPs that were created a while ago and also ones that are only a few days old sometimes refuse to open until the 3rd or 4th try - when they don't open, KeyShot hangs and I get the dialogue box telling me that it's not responding with a 'AppHangB1' error - there seems to be no rhyme or reason to it, no other application on my machine is acting up - I have the latest graphics drivers etc etc... it is driving me insane, to the point where I want to physically throw my computer out of a first floor window (not advisable)...

Then when files do open, they start to render in a really weird manner (it is really difficult to describe), like the whole geometry is semi opaque - also on opening, ground shadows are always turned off even when they are switched on in the Environment tab... un-checking and re-checking the ground shadows addresses this, the ground shadow appears and the render loses the opaque look and starts to render correctly

These problems occur when I use 32bit and 64Bit versions

For the first time ever I am thinking of downgrading to 4.1, but I don't want to because I will lose the huge max time/max samples speed increase 4.2 introduced.

Surely I'm not the only user experiencing these problems !!!

J

[Chad Holton]

Hi John,

Sorry to read about the trouble you're experiencing. Would you be able to share a file with us? If so, please send the KSP file to support@luxion.com using this upload link: https://keyshot.wetransfer.com/

Thanks,
Chad

[Euramtec]

I have this same problem. I'm exporting .BIP files from Alibre/Geomagic and it seems I have to attempt to open the files multiple times to get them to load.

Sometimes I will just get a white screen and Keyshot will stop responding. Sometimes I will get the white screen and then a black screen. Sometimes the splash screen never disappears before it crashes. If I try the same file 4-5 times it WILL eventually open without any delay. I can open Keyshot itself without a .BIP file 100% of the time.

I saw on the forums someone mentioned that disabling graphics effects will stop the black screen, but it didn't help. I also disabled live linking, thinking maybe that was part of the problem, but it didn't help.

I am using version 4.2.35 and as with the original poster 4.1 works fine.

I have an Nvidia GTX 460 on this machine running the 331.65 drivers and am running Windows 7 64-bit.

I'm doing product renders up 100+ parts, so having to open the same file multiple times to get it to come up is really slowing me down.

-Kevin

[tom123456789]

Did you ever resolve this?

Im getting the exact same problem and running a similiar system - gtx760

my files are 60 odd parts

were you also gettting problems trying to imports geometry?

ive spent 4 days on this now and im considering installing maxwell

[thomasteger]

Is this with the latest version of KeyShot? The GC certainly doesn't matter.

[tom123456789]

Hi Chaps,

Out of interest what CPU'S are you both running

i've had the excact same problems on both my AMD systems, but the pentium systemd ive tested work perfectly.

Cheers

Tom

[WILLIAM-BOYCE]

I have same problem running AMD Phenom II