Render preview/progress not showing

[ChrisV]

Hello,

Since upgrading to KeyShot 2, I'm not able to see the output while it's rendering.  I don't see the "spiraling squares" as in v1.9.  The window is black and all I can see the progress info at the top.  The rendering finishes and the file is saved without a problem, but it would be very helpful to be able to check it as it's going. 

The preview/live window works fine.  Resizing the render window doesn't help.

Running on Win7x64.

Thanks!

[KeyShot]

Does this happen at all resolutions? The rendering window still shows the spiraling squares, and you are the first one to report them as missing?

-- Henrik

[ChrisV]

Hi Henrik,

I have tried low and high resolutions and it's the same for all of them.  I uninstalled and then reinstalled, but again nothing.  Normally I use SpaceClaim to create the models, but the same thing happens when loading one of the KeyShot models.

Any thoughts on what might fix it?

Thanks,
Chris

[KeyShot]

Can you send a screenshot of what happens to support@luxion.com then we can take a look at it?

Thanks,

Henrik

[ChrisV]

Hi Henrik,

I have found a solution to the problem -- by disabling 'Enable Desktop Composition' under

Control Panel > All Control Panel Items > Performance Information and Tools > Adjust Visual Effects

Switching from 32-bit to 16-bit display had the same effect.  It could be the transparency of the window borders in the Aero interface.

I'll send the screen shots. 

Chris