Keyshot VR embedding issue

[yotah1]

Hi everyone

Usually I simply do renders, but for one of my current projects I've rendered (in various jpg images) a Keyshot VR turntable. I've got all my files and folders, works perfectly when I open the html file directly from my browser.

I've uploaded that to my ftp server, as I do with all my other files / pages for my website, and then i've followed the instructions given by Luxion in their Youtube video for embedding a VR online.
I build and publish my website using Apple's iWeb. So I've typed my code in the html snippet, as explained in the video, and I've uploaded the website again.
Once i go on the website, it doesn't load anything, the area where the VR should show up is just blank. There's an invisible frame that you can see when you select the whole page, but just nothing happens in it (tested in both Safari, Firefox and Chrome).

Now I've gone through my ftp via Cyberduck, that I use to upload my data. When I try to simply load the html page of the Keyshot VR, my web browser tells me that the server denies connections or is temporarily out. As everything else on my website is using links to my ftp folders and files, so does the VR. So everything else works fine, except when I try to open the VR.

Is it a problem with restrictions operated by Cyberduck, is it a problem on url (currently to access it I use ftp://ftp.anthonycolard.net which I use without problem for everything else), it there anything to be done with the VR html file??

I've been thinking about simply taking my jpg files and compiling them into a video, but it's kinda rubbish to lose the mouse control over the positioning of the object, which was the whole point of rendering that VR in the first place.

I know this is not a direct Keyshot problem, more of a hosting issue, but I thought maybe somebody here encountered the same problem in the past, somebody from Luxion perhaps???

Thanks for the help, if anyone can actually help.

[Brandon Davis]

Have you tried using the path of the web url(HTTP) rather than FTP? These are different protocols and your FTP requires a password(which also could be why you are getting the error message when trying to access the page).

Assuming your FTP login is the root of your website(/var/www/) you can upload the KeyShotVR folder itself to the root directory. Once the VR is uploaded you should be able to view the VR by visiting this link(update to the name of the actual VR folder, and HTML file): http://www.anthonycolard.net/testvr/testvr.html, as an example.

For example when I access your website I can see: http://www.anthonycolard.net/Anthony_Colard_-_A_World_Of_Design/Home.html. Do you see this path when you login to your ftp site? It should be the folder(Anthony_Colard_-_A_World_Of_Design) followed by Home.html(e.g. Anthony_Colard_-_A_World_Of_Design/home.html).

Hope this helps.

[yotah1]

My home.html file is indeed in the Anthony_Colard_-_A_World_Of_Design folder, and my index.html is in the root folder of my ftp (var/) where I also have the www/ folder in which all my website is stored, including currently my VR.

I tried to put http instead of ftp as you said, tried it last night before posting here actually, but it just says the page doesn't exist.

I'll try to put the VR directly in the root folder to see if that solves anything...

Edit : folder moved, same issue... with the ftp adress, it simply says there is no access possible, with http it says the link doesn't even exist. I've tried with a couple other files I have in my root folder, same problem.
I hate computers, it's official!

[Brandon Davis]

You should upload the KeyShotVR folder to /var/www as this is the root folder of your website. You should then be able to view your VR by viewing the URL in the browser(http://www.anthonycolard.net/my_vr/my_vr.html).

[yotah1]

Still the same issue. I'm giving up for now, this is becoming just too annoying to burry my head in it right now.. everything else works on my website, except the access to that bloody effing thing