Author Topic: Activation/Deactivation????  (Read 3449 times)

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Offline Robb63

Activation/Deactivation????
« on: April 15, 2014, 04:46:45 pm »
I was out of town last week on vacation, but had to work a couple of days  :-\

So, before I left I deactivated KS on my workstation, and installed it on my laptop. It was the first time I had installed it on there so I had to go through the send license request file. It worked fine, and I heard back very quickly with the license file. KS worked like a charm while I was out of town.

Now I'm back in town and I need to use KS on my workstation. I deactivated my license of KS on my laptop about 15 mins ago. I assumed once it was deactivated on one device I could launch KS on my other computer and it would know the license is available again and start! When I launch KS on my workstation I get an alert window telling me to "check the license from another computer", this has been done. Then it says to use the license wizard again. So I click the OK button and get the register Keyshot window with options to...

1) Register with serial code for full license.
2) Register to get a demo with watermark
3) Install a license file

I'm not sure which one to choose, as none of them seem like the right choice to simpler reactivate a computer that has already been licensed! When I pick option #1 it doesn't seem to remember who I am and wants me to fill out a complete registration again. So that seems wrong.
#2 is definitely not what I want
#3 means I have to find the license file (obviously), is this the same license file I just received when I switched to my laptop? OR, is it the license file I received when I upgraded to animation, VR, and Pro back in Feb of 2013. I hope not, because I have no idea where that one is!
Why is there not an option #4 to let me reactivate an existing license??

Please point me in the right direction here. I am one of your biggest ambassadors, but this license thing has been awkward back when I first started using you when you were called Hypershot (I know technically another company, but you get the point)!!

I need to work on my desktop this evening/tomorrow morning. Then, I need to transfer the license back to my laptop tomorrow at noon because I'm giving a Keyshot demo to the entire ID department at the College For Creative Studies where i teach, and I'm not confident I'll be able to transfer the license back in time.

Sorry for the rant, but I use Adobe Creative Cloud on two computers. Hell, I'm even allowed to use SolidWorks on two computers. If Luxion wont allow us to run a legally purchased license of Keyshot on two machines (and not at the same time), at least make the activation/deactivation procedure less painful (and reliable).

I'll climb down off my soapbox now.

thomasteger

  • Guest
Re: Activation/Deactivation????
« Reply #1 on: April 16, 2014, 07:42:30 am »
Are you running version 3 or 4? In version 4 all the settings are remembered, and you should be able to activate using #1.

And I will not get into the discussion about "SW and Adobe CC" allow you to do this ... :-)

Offline Robb63

Re: Activation/Deactivation????
« Reply #2 on: April 16, 2014, 07:48:35 am »
I'm using KS-4 (latest build) and the settings were not remembered. I did end up finding the lic file and activating it that way. After I finished working on my desktop this morning, I deactivated KS; switched to my laptop, and activated it via #1 online (my laptop did remember all the settings!).