Author Topic: Keyshot VR not loading  (Read 5000 times)

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Offline monrosm

Keyshot VR not loading
« on: May 15, 2014, 12:15:33 am »
Hi

Im working with a keyshot VR but struggling to get it to load in any web browser.

When I open the .html file the VR just buffers at 0% and doesn't load. The size of the image files is not very big and the data is in the original outputted file location.

Any ideas?


Offline fario

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Re: Keyshot VR not loading
« Reply #1 on: May 15, 2014, 01:18:02 am »
Me to i had this problem.

I had images in. Png format.

Since I converted my images: png to jpg, this has been better.

Antoine

Offline monrosm

Re: Keyshot VR not loading
« Reply #2 on: May 15, 2014, 01:45:14 am »
I am using JPEG images but this is still not working.

I tried converting them all to .png to see if it made a difference but this still doesn't work. Could it be an issue with the Javascript?

Offline Brandon Davis

Re: Keyshot VR not loading
« Reply #3 on: May 15, 2014, 03:46:14 pm »
Can you open your internet browser error console and paste any error messages that you see to this thread? This will give us a better indication of what is happening.

Offline monrosm

Re: Keyshot VR not loading
« Reply #4 on: May 16, 2014, 08:05:21 am »
@ Brandon

There is no specific error given but I have attached 2 x screenshots of the html code in the error console, is this of any use in understanding why it doesn't load?

Thanks

Offline Brandon Davis

Re: Keyshot VR not loading
« Reply #5 on: May 20, 2014, 02:56:01 pm »
Hello,

Sorry for the delay. Can you select the "Console" tab within the developer tools? I would like to see if any errors or information is displayed. Did you change any of the variables in any of the source files? Also make sure your frames are at the correct location, which in your case should be in the "untitled_VR.46" folder.
« Last Edit: May 20, 2014, 03:04:50 pm by Brandon Davis »

Offline jiyang1018

Re: Keyshot VR not loading
« Reply #6 on: June 16, 2014, 01:06:03 pm »
Same problem here.
I started reading what was in the html file. I found that under <body style.....................> there is "height: 1078px;" but I set rendering at 1920x1080. I then open the html file with notepad, [find] 1078 and changed it to 1080 and everything  worked.
I do not see any buttons in the VR though.

Offline Arian Shamil

Re: Keyshot VR not loading
« Reply #7 on: August 17, 2014, 09:58:01 am »
Today, for the first time, this problem happen to me too...
i did a VR, there are all the frame into the folder but when i open the html it does not load....
There is some solution?
Thanks in advance

Offline Deadlift315

Re: Keyshot VR not loading
« Reply #8 on: September 29, 2014, 09:35:57 am »
Hello everyone!

I also had this problem when uploading to my website. I am not sure if it is the same issue for all but here is what worked for me.

Make sure that the file name for your keyshot VR has no spaces! html addresses cant have any spaces and when I uploaded to my web host it automatically replaced all spaces with %. this breaks the file structure and the Keyshot VR will not function properly.

This a very simple mistake but took me hours to sort out, and should definitely be noted in the documentation.