Config.win problem after Windows 10 update

[Robert1265]

Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?   

[INNEO_MWo]

Hello Robert.

Ask your IT guys to update the graphic card driver for a supported version for creo parametric. (bzw. creo doesn't support a config.win. But you can remove temporary all customization.ui files. If it doesn't work faster, then re-install your creo version and a fresh new KeyShot installation. Then all should run smooth as normal.

Hope that helps


Cheers
Marco

[Francisco]

Hello Rober1265

When you mentioned that you are having slowness with zooming and movement within your software? If you can give me some more details I will be able to help you further with trying to resolve your issues.

Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?