Keyshot 7 Network Renderer - Error This Packet type should not be forwarded

[Mario Stockinger]

We upgraded to Keyhot 7 and NW Renderer 7.0438

When i send a job to the network there is no Progress transferring the job to the network. After 12 Minutes it times out.

In the log there are a lot of errors.

We had no problems with keyshot 6, no AV running.

Any Ideas ?

[DriesV]

Hi Mario,

Please get in touch with support@luxion.com for this issue.
I presume you are keeping everything (Manager, Workers, Monitor) inside a single LAN?
Also, it always helps if you can share the scene data with us.

Dries

[Mario Stockinger]

Thx for the reply - its a 4GB Bip File.

I'll contact luxion

The Render Manger/Monitor PC and the Render 01 - 04 (Workers) PC's are on the same lan. (192.6.1.xxx)
The Keyshot PC that sends the job to the Master PC is on a different IP  (192.168.30.xxx) bit is also a Worker

With keyshot 6 it was no problem at all

[DriesV]

Hi Mario,

I believe we identified the root cause for this issue and have fixed it.
We will issue a new build shortly.

Dries

[Mario Stockinger]

Thx for the Update

[DriesV]

Marco,

Can you try and install this new build (7.0.442)?
https://www.keyshot.com/?ddownload=335654

Let me know if this solves your issue.

Dries

[Mario Stockinger]

I'll test it tomorrow when I am back in the office.

[Mario Stockinger]

The new version is not working.

The Error on the Monitor / Manager seems gone (No errors in the Log) , no red x icon.

On the workers i get an error. Attached the log

We could do a teamviewer session if you want to check configurations  - that would be possible.

[DriesV]

We would like to test your scene ourselves first.

You can send via https://keyshot.wetransfer.com/. Send to dries@luxion.com.
You can only send 2GB at a time. If your ksp file is larger than 2GB, then you can use e.g. 7-Zip to split it up in smaller volumes.

Dries

[Mario Stockinger]

It is 1 7zip file

I'll send you the passwort per pm.

I tested the step file i used for import - with keyshot 6 the bip file has double the size as in keyshot7.
The optimization in Keyshot7 is nice.

The biggest Keyshot6 bip i work with  has 11GB and was no problem to send through NW Renderer to our Render farm...

When you open the bip you'll see that there are problems with "ä, ö , ü"
The step file import had problems with this letters. This was fixed in an earlier version of keyshot6 bit but was broken in a later update and not fixed in keyshot7.

Edit :
My Workstation is a dual socket Xeon System with 28 Cores  + 28Cores HT  (2.4GHZ)  and 128GB Ram and a PCIe ZDrive

[Mario Stockinger]

Attached the Log from the Render01 worker

[Mario Stockinger]

I testet with different tessellation settings for my 3rd Project - 1Gb  - 4GB

I also set the IP's for Direct connection as you advised.
I did a test rendering with the 1GB Bip file in 4k - that worked.

Then i tried a different project with a 4 GB Bip file.

The files seemed to be transfered to the workers but after a few minutes all workers lost connection to the master and on 3 workers
the Process crashed and got stuck like yesterday when we did the teamvierwer session.

On my PC i only use the Monitor - every few Minutes i lost connection to the master and the monitor reconnected.

On The Master PC i got an error message  - not enough memory   (It has 8GB Ram) - WIth KS6 NW Renderer i never had memory issues on the master.
The Master is a VM - so i'll set it to 32gb RAM for testing

Ill attach a few Logfiles from the workers / Master pc

[DriesV]

Hi Mario,

Could you give an overview (as detailed as possible) of your Network Rendering setup?

• What are the specifications of each machine? CPU, RAM etc.?
• Does every machines have sufficient free storage?
• Are all machines running Windows 7?
• Is only the Manager a VM?
• What is the network infrastructure? Are all machines on the same LAN?

I know it is a lot of information, and I think I already know some of it, but I want to get the complete picture.

Dries

[Mario Stockinger]

Render Master is the only VM

Render Master and Render 01-04 are on the same lan  (192.6.1.x) . Keyshot PC is in the Normal Workstation lan (192.168.30.x)

Render01 - Render 04 have 48GB Ram and at least 160 GB free Disk Space. (Old ESx Servers)

Render 01 is an old single socket Server  with total 4 Cores  (No HT)
Render 02-03 are Dual Socket Servers with 2 CPUs  total  8 Cores (No HT)

All Cpus have 2.4 Ghz

Keyshot Workstation PC has 128GB Ram  256GM PCIe Drive    Dual Socket with 2 CPUS total 28 cores no HT    , 2.8GHZ not sure.

Render-MAster is a VM , 32GB Ram 40GB free disk space.  8 Cores no HT 2.4 GHZ


All machines are running W7

[DriesV]

Thank you for the information.
Do all machines have Gigabit Ethernet?

Dries