Material refresh

[Eric Summers]

I have noticed a bug when starting up KeyShot. If I pick a recent scene to open before the KeyShot Material Refresh finishes, KeyShot will crash. If I wait until the material refresh finishes, no problem. I have noticed it on Windows 7 & 10.

[Will Gibbons]

I have noticed a bug when starting up KeyShot. If I pick a recent scene to open before the KeyShot Material Refresh finishes, KeyShot will crash. If I wait until the material refresh finishes, no problem. I have noticed it on Windows 7 & 10.

Are you running the latest 7.2 release? If not, I'd try to verify once more that this still happens. If so, I'll report the issue.

[Eric Summers]

Are you running the latest 7.2 release? If not, I'd try to verify once more that this still happens. If so, I'll report the issue.

Hi Will,

I double checked and I'm running 7.2.109 across the board. I did a little more testing to see exactly when this happens. It seems that KeyShot stops working when I pick a recent scene while the material refresh is going on and I get the error: "Already initialized external material library". If that error doesn't show up KeyShot keeps working fine.

[Will Gibbons]

That's interesting. Would you mind sharing that with support@luxion.com if you haven't already? I haven't run into this myself so I'm not sure how to troubleshoot this one.

[HaroldL]

That's interesting. Would you mind sharing that with support@luxion.com if you haven't already? I haven't run into this myself so I'm not sure how to troubleshoot this one.

Today at work I started seeing that same message in the Keyshot log pop up. I'd start KS and select the scene from the Recent list before the material libraries had completed updating and up came the log pop up. I haven't had my KS updated yet to 7.2 (waiting on IT and they are swamped). Next week I'll see about getting updated and try it again.
I did notify Support about it but had not heard back by the time I left work.