Author Topic: How to report bugs and crashes (please read prior to posting)  (Read 4205 times)

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Offline Bruno F

  • KeyShot Support
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  • Posts: 169
Please submit your bug and crash reports in the format shown below. Provide as much information and detail as possible.

1. Computer make and specs:
  • Windows/Mac OS Version
  • Graphics Card Model
  • Processor Model
2. Exact KeyShot Version (e.g. 8.2.80)
3. CAD Software and version or year. (if applicable)
4. Step-by-Step instructions to re-create the issue you are seeing.
For example:
  • Open KeyShot Scene
  • Go to Project, Camera and add a camera
  • etc...
5. Screenshot(s) showing the issue that you are seeing.
6. CAD or KeyShot KSP file (File > Save Package) needed to reproduce the issue(if applicable).
7. Crash event log (crash issues only).
  • Press "windows-key+r"
  • Type _eventvwr_ then
  • Go to *windows logs->Application*
  • Press "Save All Events As..."
Thanks in advance!
« Last Edit: April 15, 2019, 05:34:56 pm by Bruno F »