Author Topic: Keyshot loses object when trying to move after import  (Read 1793 times)

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Offline smockpuv

Keyshot loses object when trying to move after import
« on: June 30, 2021, 02:07:48 pm »
I have a hotel lobby for a scene and quite often when I import an object into the scene and try to move it the object seems to get lost in a void.  The object is still in the scene tree, but it's nowhere to be found in the model.  Typically before this happens as I'm dragging the object using the "move" arrows it seems to get stuck.  The XYZ coordinates are moving but the object stays put.  Any idea what's going on?

Offline Erik Williams

Re: Keyshot loses object when trying to move after import
« Reply #1 on: July 01, 2021, 12:20:07 am »
Hello,

If you could, please send a copy of your scene as a .ksp to [email protected]
A representative will take a look to see what is going on.
To save a ksp file:

    Open your scene.
    Go to File > Save Package.
    Name your file.

You can send the .ksp file as an attachment in your email to [email protected]

Best Regards,

Erik Williams
Luxion Customer Support