Out of license confusing error message

Started by bjorn.syse, June 05, 2013, 05:04:04 AM

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bjorn.syse

Hi,

We have 2 floating licenses serving us. Whenever both are taken, the user is presented with this dialog (attached image).

"License server name" and an empty box prompting to enter the hostname for the License server.

This is highly confusing. It gives the impression that the host information is not present and has never been. And the impression that if I just enter the host name again, I will get a license.

It results in the user never knowing if the number of licenses have run out or if there is a network problem or a setup problem or whatever, and renders a bunch of support errands per week.

Please provide a more relevant error message on this.

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bjorn.syse