[RESOLVED] keyshot crash

[nagelibre]

Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.

[Ian Reymond]

Hello nagelibre,

Thank you for your post.

Could you please send me the following information so I can better figure out what could cause KeyShot to crash on your machine.

Your Serial Key / Serial Code.

• Under Help / Show License Information.

Computer make and specs:

• Windows/Mac OS Version
• Graphics Card Model
• Processor Model[/]
  

Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).

• Open KeyShot Scene
• Go to Project, Camera and add a camera
• etc...

Screenshot(s) showing the issue that you are seeing (if applicable).

Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.

[nagelibre]

Hello Ian,
I have a Asus rog laptop from 2013
Windows 8.1 64 bits
I7 4700 HQ 2,40Gh
ram 16
GTX 870M
KeyShot Version 8.2.80
No de série
UPTU-JCXQ-FXME-BKX6-HNY3

I work on different software : moi3D, amapi, rhino, and import a lot of 3D model library
All OBJ import
I can export you an example , but that is very confidential.
I need a secure mail.
Thx
Fred

[Ian Reymond]

nagelibre,

Thank you for that information. Could you please also provide me with your graphics driver's release date.

How to find the graphics driver's release date.

• Open the Device Manager on your computer
• Expand the Display Adapters
• Right-click your graphics card and select *Properties*
• Inside the Properties window, go to the *Driver* tab and take a screenshot.

If there is more than one display adapter, then repeat the steps above for your second adapter. Please send me a screenshot for each display adapter.

[nagelibre]

Hello Ian,
Here are the 2 screenshots of my graphic card and graphic processor

[Ian Reymond]

Please try starting KeyShot with the NVIDIA GPU.

How to set the Nvidia Graphics-card as preferred GPU

• Open the Nvidia control panel
• Go to "Manage 3D settings"
• Go to the Program Settings
• Select KeyShot from the Dropdown. If it is not available ad the KeyShot.exe manually.
• Select your NVidia graphics card under "preferred graphics processor"
• Click "Apply" and restart KeyShot

Please let me know if that fixes the crashing issue

[nagelibre]

Thanks Ian,
Seems better, no more crash since this update... hope this continue to work!
I will keep you in touch if I crash again in the future.
Thanks a lot
F.

[Ian Reymond]

nagelibre,

Thank you for following up. I am glad this helped. Please let us know if you run into anymore issues.