Cloud Library Access

[JasonM1972]

Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason

[Ian Reymond]

Hello JasonM1972,

Could you please provide the following informtion so we can better assist you with this issue?

Computer make and specs:

• Windows/Mac OS Version
• Graphics Card Model
• Processor Model[/]
  

Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).

• Open KeyShot Scene
• Go to Project, Camera and add a camera
• etc...

Screenshot(s) showing the issue that you are seeing (if applicable).

Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason

[Ian Reymond]

This topic has been locked due to inactivity. For help with a similar issue, please create a new thread.

Thank You,
Luxion Support Team