Keyshot 6 vs Keyshot7 model position

Started by blueye89, September 14, 2017, 05:24:52 AM

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blueye89

September 14, 2017, 05:24:52 AM
Hello to all,
I am wondering to know why this happened to my animation. If I open the same project animation (created in Keyshot 6) and also in Keyshot 7, the model has been moved to the left and little bit zoomed even if the settings of the camera are the same? In the attachment are both of the images to compare the problem.
Any help is very appreciated.
Danijel

blueye89

#1
October 14, 2017, 01:33:37 PM
Still nothing about this software bug. Even in the version 7.1.36, bug is not solved and model is moved to the left. Camera settings and model position are the same cause I opened Keyshot 6 project in Keyshot 7.

guest84672

#2
October 15, 2017, 09:59:10 PM
Please download 7.1.51. We fixed some issues relative to cameras. Can you confirm that this is fixed?

designgestalt

#3
October 16, 2017, 02:20:17 AM
hello Thomas,
how to do that?
the update check in Keyshot tells me, there is no new update available ( I have v7.1.36)
thanks
designgestalt

blueye89

#4
October 16, 2017, 11:12:27 PM
Hello @thomasteger,
The problem still exist. I have downloaded and installed 7.1.51 but my model is still moved to the left as it is showed on the images above.
Do I need to report this bug in the section "Bugs and issues" ?

guest84672

#5
October 17, 2017, 12:00:19 PM
You should report this to support@luxion.com. Or you can send the scene directly to me and I will take a look. Use keyshot.wetransfer.com, and send to thomas@luxion.com.

guest84672

#6
October 17, 2017, 12:00:43 PM
Quote from: designgestalt on October 16, 2017, 02:20:17 AM
hello Thomas,
how to do that?
the update check in Keyshot tells me, there is no new update available ( I have v7.1.36)
thanks
designgestalt

Check again. It should be live.

blueye89

#7
October 17, 2017, 03:05:22 PM
Quote from: thomasteger on October 17, 2017, 12:00:19 PM
You should report this to support@luxion.com. Or you can send the scene directly to me and I will take a look. Use keyshot.wetransfer.com, and send to thomas@luxion.com.
I respectfully request you keep the scene with models confidential.

guest84672

#8
October 18, 2017, 02:38:29 PM
Understood. Something is going on with the ZOOM animation. We will continue to investigate.

blueye89

#9
October 18, 2017, 02:48:45 PM
Quote from: thomasteger on October 18, 2017, 02:38:29 PM
Understood. Something is going on with the ZOOM animation. We will continue to investigate.
Thank you, Thomas. I am looking forward to your feedback.
Regards,
Danijel
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